Terms & Conditions

By booking a service with Sahara Cleaning Services, you agree to the following terms. Please read them carefully. If anything is unclear, call or WhatsApp us before your service date and our team will be happy to explain.

1. Booking Confirmation

A booking submitted on our website is received as a request. Our team reviews and verifies every request before it is confirmed; the time slot shown on the website is an estimate of availability, not a final confirmation. For bookings confirmed verbally over a phone call, we send you a confirmation immediately.

2. Payment

• Payment is due immediately after the service is completed, unless another arrangement has been agreed with our team in advance.
• Where an advance has been collected, it will be adjusted against the final bill, with the balance payable on completion.
• In case of delayed or outstanding payment, Sahara Cleaning Services reserves the right to follow up for payment and, where necessary, recover dues as permitted under applicable Indian law.

3. Existing Condition of Property

To help our team work safely and carefully, please inform our staff before the service begins about:

• Any pre-existing damage to surfaces, furniture, or fittings.
• Delicate or fragile surfaces that need special handling.
• Loose fixtures, fittings, or fixtures under repair.

4. Cleaning & Service Limitations

Our team uses professional-grade products and equipment to deliver the best possible result. However, please note the following limitations, which are a normal part of cleaning and painting work:

• Pre-existing stains (on fabric, grout, stone, or other surfaces) may improve significantly but are not guaranteed to be fully removed.
• Hard-water stains and mineral deposits are not guaranteed to be fully removed, as this depends on the surface and duration of the staining.
• Some discoloration on aged surfaces, fabrics, or fixtures may be permanent and may not be reversible through cleaning.
• Existing paint defects (such as old cracks, dampness marks, or peeling) and underlying structural issues are outside the normal scope of our cleaning or painting service and may require separate specialist work.

Our team will point out any such pre-existing conditions before starting work wherever possible, so expectations are clear on both sides.

5. Rescheduling & Cancellation

We understand plans can change. Please call or WhatsApp us as early as possible if you need to reschedule or cancel a booking, so our team can adjust the schedule accordingly.

6. Referral Program

Referral codes and offers, where applicable, are applied as communicated to you at the time of booking and are subject to our team's verification.

7. Contact

For any questions about these terms, write to us at contact@saharacleaningservices.com or call/WhatsApp us using the numbers below.