Privacy Policy

Sahara Cleaning Services (“Sahara,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website and booking form, how we use it, and the steps we take to keep it secure.

1. Information We Collect

When you book a service or contact us, we may collect:

• Your name, mobile number and (if provided) email address.
• Your service address and, where shared, your location details.
• Details of the service you request, your preferred date and time, and any notes you add.
• Payment-related information such as the amount paid and payment mode (we do not store card, UPI PIN, or banking credentials — payments are made directly through your bank or UPI app).
• How you heard about us, if you choose to share it.
• Basic technical information such as browser type and device, used only to keep the website working correctly.

2. How We Use Your Information

We use the information you provide to:

• Schedule, confirm and deliver the cleaning, painting or pest-control service you request.
• Contact you by call or WhatsApp about your booking, quotation, or service visit.
• Maintain accurate service and payment records for our own accounting and quality checks.
• Improve our services and respond to feedback or complaints.
• Meet legal, tax and regulatory obligations under applicable Indian law.

3. Secure Storage

Your information is stored on secured systems accessible only to authorised Sahara staff who need it to carry out your booking. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No booking-related photos, images, or media of your home or premises are collected or stored through our website.

4. No Third-Party Marketing Sale

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your details are used solely by Sahara Cleaning Services to deliver and support the service you booked. We may share limited information with trusted service providers (for example, payment or communication platforms) strictly to the extent needed to operate our booking and service delivery — never for their independent marketing use.

5. Your Choices

The “How did you hear about Sahara?” field on our booking form is entirely optional. You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete records we are not otherwise required to keep for accounting or legal purposes.

6. Contact Us

For any privacy-related questions, write to us at contact@saharacleaningservices.com or call/WhatsApp us using the numbers below.